SmallBizGenius Analysis

Stateandliberty receives mixed reviews, with one customer praising the fit and quality of their shirts for athletic builds, while another expresses extreme dissatisfaction with a custom suit order. The negative review highlights significant issues with tailoring, customer service, and overall product quality.

Category Breakdown

Scores based on analysis of 2 recent reviews

Product Fit & Quality

5.0/10

Reviewers have differing opinions on product fit and quality. One reviewer praised the perfect fit of shirts for an athletic build, while another described a custom suit as horribly made and ill-fitting, even after multiple alterations.

2 reviews mention this

Customer Service

3.0/10

Customer service experiences appear inconsistent. One reviewer lauded the helpfulness of customer service in resolving an order issue, while another described a frustrating experience with unhelpful and unprofessional advice regarding a poorly tailored suit.

2 reviews mention this

Pros & Cons

What Customers Love

Shirts fit athletic builds well Mentioned 1x
"State & Liberty nails it on both fronts—these shirts fit perfectly in all the right places and the quality is top-notch."
Customer service can be helpful in resolving order issues Mentioned 1x
"I also had a mix-up with an order (completely my fault), and Erika from the customer service team sorted it out instantly—friendly, professional, and completely hassle-free."

Common Complaints

Inconsistent tailoring quality for custom suits Mentioned 1x
"When I received the pants again, they were only 3 inches too short! I was pissed... So, I called customer service again and was met with one of the most shocking words of advice from any company, I was told to go 'Get it tailored'..."
Poor customer service experiences with custom suit issues Mentioned 1x
"I was shocked that I would spend $500 on a suit and travel and was told to go tailor it."
Inconvenient return/alteration process requiring in-person visits Mentioned 1x
"I called customer service to figure out what I can do and was met with the recommendation of going back IN-PERSON (had to drive from Cleveland to Michigan) to get fitted again..."

Common Questions About Stateandliberty

Answers derived from customer review patterns

Is Stateandliberty legit and trustworthy?

With only two reviews, it's difficult to definitively assess Stateandliberty's legitimacy and trustworthiness. One customer had a positive experience with shirt quality and customer service, while another had a severely negative experience with a custom suit, citing poor tailoring and unhelpful customer service. This suggests potential inconsistencies in quality control and service. Potential customers should proceed with caution and carefully consider their needs before making a purchase.

Based on 2 reviews

Does Stateandliberty have good customer service?

The limited reviews present conflicting experiences with Stateandliberty's customer service. One reviewer praised the friendly and hassle-free assistance they received in resolving an order issue. However, another reviewer reported a highly negative experience, describing unhelpful and unprofessional advice when dealing with a poorly tailored custom suit. This inconsistency suggests that customer service quality may vary significantly.

Based on 2 reviews

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